Privacy Policy
Effective Date:
06/04/25
At
Novo Auto Detailing
, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business — whether that’s through our website, booking system, or other communications.
1. Information We Collect
We may collect the following types of information:
Personal Information:
•
Name
•
Email address
•
Phone number
•
Vehicle details (make, model, year)
•
Appointment details
•
Billing or payment info (if applicable)
Technical Information (if using a website or app):
•
IP address
•
Device/browser info
•
Website interaction data (e.g., pages visited, time on site)
2. How We Use Your Information
We use your information to:
•
Schedule and manage appointments
•
Communicate updates or confirmations
•
Send service reminders, promotions, or follow-ups
•
Improve our website, services, and customer experience
•
Process payments or invoices
We may also use your phone number to send you SMS updates about your appointment or promotions (with consent).
3. Sharing Your Information
We do
not sell
your personal information. We only share it when necessary to:
•
Process payments (e.g., with secure payment providers)
•
Send SMS or email messages (e.g., through booking or CRM tools)
•
Comply with legal requirements
4. Your Rights and Choices
You may:
•
Request access to the information we have about you
•
Ask us to update or delete your personal information
•
Opt out of promotional messages at any time (reply “STOP” to SMS or click “unsubscribe” in emails)
To make a request, contact us at
.
5. How We Protect Your Information
We implement reasonable security measures to protect your data. However, no online transmission is ever 100% secure.
6. Cookies and Tracking
If our website uses cookies or analytics tools, they may track basic visitor info to help us improve. You can disable cookies in your browser if you prefer.
7. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect data from them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, contact us at:
Novo Auto Detailing
Email: [email protected]
Phone: (843)830-2096